About us

Your pet’s life is a “A Journey on the River of Life” We are here to help you set a course, then adapt, change, and correct according to your pet and the changes in the river.

Why choose us

Pets and their families expect their veterinary hospital to provide:

A Caring Team of Committed Professionals engaged in delivery of Compassionate, Gentle, and Calm Care.

  • Consideration for every pet and family as an individual
  • Online medical records and other advanced online services
  • Completion of Insurance forms for you
  • Health ASSURANCE Plans {Managed care plans for routine care and/or chronic disease management}
  • Payment Plans { OAC }
  • Convenient appointment hours, admissions and returns to home.
  • Continual updates and upgrades to patient care in response to changing environment, diseases and knowledge
  • A comfortable environment for care to reduce stress.

We have spent a lot of time and greatly invested in incredible tools that allow us to communicate with our beloved pet families. Our commitment to your pet’s health and welfare does not end with the end of your visit but extends for the life of your pet.

If you have questions, call or email us for advice or guidance.

We provide online access to your pet’s medical records and certificates for interested families via our medical records software. Imagine the benefit of having access to your pet’s ongoing medical history all the time. These situations include being out of town, at an emergency clinic – referral centre, or just keeping up on the health status of your pet for your own interest.

After visit reports are emailed out to remind or clarify issues raised at the visit.

Clinic staff call or email for updates to ensure patients are responding as expected. If for any reason we cannot reach you, we appreciate updates from the family to ensure your pet is recovering or health issues are responding as desired.

Messages about general health and welfare appear on our facebook page, our twitter account and via Nigel’s twitter presence.

Our mission

Making lives better

All our actions, recommendations, services and products have to do the best possible to achieve that purpose.

Experts in animal welfare have defined the 6 freedoms every pet needs and deserves.

  • Freedom from hunger and thirst
  • Freedom from discomfort
  • Freedom to express normal behavior
  • Freedom from fear and distress
  • Freedom from disease, inflammation, injury, and pain
  • Freedom to play, enjoy life and feel well

The 6 freedoms all pets deserve!

Freedom from hunger and thirst

This means that there is a supply of quality water available to meet their needs.

It means that quality nutrition is available to keep the metabolism and the weight – body condition score of the patient at an optimal level. Please remember this freedom is not an excuse to overfeed because being overweight contradicts the next 5 freedoms.

Freedom from discomfort

This is a lot about choice. They need the choice to use a cushioned bed or not, the choice to go into the warmth or seek out a cool spot to rest, to avoid drafts, to avoid food or water at extreme temperatures, and to be vigorous and athletic if they wish or relaxed and quiet. Another perspective would be to avoid the extremes of ambient light, sound, temperature, and so on.

Freedom to express normal behavior

They need the freedom for cats to be cats and dogs to be dogs. Exercise, play, puzzle solving, licking, sniffing, sleeping arrangements, and even bathroom habits need to respect the natural behaviors of our companions.

Freedom from fear and distress

Like all emotional beings our pets are stressed when they are exposed to stimuli or situations that they cannot control or escape from. Fireworks, thunderstorms, predators (real or imagined) , isolation and loneliness are all potential triggers of distress. Pain or the fear of pain would also apply here.

Freedom from disease, inflammation, injury, and pain

Most of us are well aware of the use of vaccines to prevent diseases like Rabies, Distemper and Parvo. (among many others) These are but the tip of the preventable diseases to which our pets are exposed to from birth onwards. Knowledge and tools that were unheard of even 5 years ago can be exploited to reduce pain, cancer, tooth loss, allergies, arthritis, heart disease, premature aging and thus preserve the quality of life.

Freedom to play, enjoy a long life and feel well

If you have followed through this list of freedoms, we have tried to build the image of a companion, enthusiastic, energetic, athletic, alert, playful, curious, reassured, confident, and capable of living that life without suffering from disease. To contract a fatal preventable disease like Rabies is a horrible event. To contract a nonfatal painful preventable disease like periodontal disease (causes teeth to loosen and eventually rot out of the mouth) is equally a horrible event. That one kills and the other causes years of suffering should not make either acceptable.

What we do

Treat, Prevent and Mitigate Diseases

And by so doing, we

Make Lives Better

and

Ensure the 6 Freedoms

We rely on the traditional definition of veterinary medicine to achieve our goals; however many non medicine and surgery solutions are used as well.

These include, nutritional products, management and behavioral strategies, environment enrichment and management, training, laser and regenerative therapies.

HOW WOULD WE APPROACH YOUR PET’S CARE?

Holistically our veterinary care is governed by how we approach two fundamental issues:

1) Quantity of life; or living as long as genetics allow

and

2) Quality of life; or living as well as possible both physically and psychologically.

Quantity of life issues that we can help you control include, early disease detection, risk avoidance, individual appropriate nutrition, lifestyle choices, behavioral guidance, preventative medicine, parasite and flea control, and vaccines.

Quality of life issues that we can help your pet with are pain prevention and treatment, early disease detection, arthritis mitigation, obesity prevention, environment and behavioral enrichment, allergy control, skin and oral health.

Pain prevention literally starts with the first visits as puppies and kittens. Fear increases pain and it is important that puppies and kittens are trained to not expect discomfort even with their first visits. At home it is important to only use positive rewards for training and not use punishment based training.

Pain prevention related to veterinary care starts at the first visits and the big challenges are related to surgery including spaying or neutering. Attention to pain control at this time is critical as failure to adequately manage pain results in pain training the nervous system to overreact to pain messages for the rest of ones life. (True in humans as well)

Dogs and cats are very,very,very good at hiding pain from humans. Hidden pain is still very,very real. Fortunately huge strides in pain management have occurred recently and your pets are in position to benefit from that knowledge.

Why clients love us?

One said, ” I learned more after moving here in one visit than than I learned in eight years previously”

Another , “Every month as the response to the treatment improved, my pet played more and was more interactive with the family.”

Still more, ” We thought he was old and there was nothing to be done, now after surgery he is like a new dog.”



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Location

See Map; Located between Boston Pizza & Upper Grand Eye Care, Behind Tim Horton’s. The Pet Friendliest Area in Fergus.

Office Hours

Drs Hours By Appointment, Emergencies Accepted

Monday:

8:00 am-6:00 pm

Tuesday:

8:00 am-6:00 pm

Wednesday:

8:00 am-6:00 pm

Thursday:

8:00 am-6:00 pm

Friday:

8:00 am-6:00 pm

Saturday:

8:00 am-12:00 pm

Sunday:

Closed